We value your feedback. You can submit a complaint, give a compliment or offer a suggestion to help us improve our service.
How to make a complaint, suggestion or compliment
If you wish to submit a complaint or offer us a suggestion or compliment, you can speak to our staff. You can also write to us by email or send us a letter. Please keep in mind, if you provide feedback or complaints to us in writing, it may take us longer to respond.
What we need from you
Please be clear, factual, and tell us the outcome you would like. Providing your name and contact details will help us to get in touch and help resolve the issue. If you provide feedback anonymously, we won’t be able to respond to you personally.
How we’ll respond
We aim to resolve complaints within 05 working days. If we can’t resolve your complaint, we’ll explain why and let you know your other options. If we need to contact you, it’ll be from a private number. For privacy reasons, we can’t leave a message, unless your voicemail clearly identifies who you are.